Experience matters, especially when implementing an enterprise-wide PLM solution. Our team has installed numerous environments, system upgrades, and release patches to support Mercury Marine global PLM and client implementation needs. We have seasoned architects who understand how to install an environment tailored toward the rigors of PLM, while our configuration experts have worked with countless business teams to properly implement their processes. Mercury Digital Services uses a proven and established Systems Deployment Methodology with accompanying templates to enforce consistent and disciplined implementations.
A vital step in getting to a world-class Enterprise Information Systems Environment is the implementation of a consistent systems development methodology. Our process includes six project stages with required deliverables and a sign-off at the end of each stage that allows the implementation team to proceed to the next stage of the project.
We also have experience with various Software Development Life Cycle (SDLC) methodologies such as traditional waterfall and iterative Rapid Application Deployment (RAD), and can adapt their use to fit the deployment and organizational requirements. Our team uses Agile methodology to plan and execute its work.
Successful deployments requires coordinated collaboration with your project team to ensure the processes have been successfully validated by the cross-functional business users and the technical team. With experience gained from numerous deployments, we can help your team avoid common pitfalls that can hamper a PLM implementation.
Experience has shown that providing users with process-focused training materials showing exactly how their job function interacts with the PLM system is critical to successful user adoption and faster system proficiency. Our team has proven templates and training facilitation techniques based on countless global end-user deployments.
Providing the capability to push or pull data, into or out of an Enterprise Requirements Planning (ERP) application, or any other information repository, is often critical for a successful implementation. We have experience connecting a numerous data sources with Product Data Management systems using a variety of data extraction or connection methodologies, depending upon the solution requirements.
Our data architects will analyze the data sources and their intended usage to determine an optimized data integration approach. In addition, we will do our best to 'right-size' the integration methodology with the project budget and system requirements.
Help Desk Support
After the implementation go live Mercury Digital Services can provide end-user help desk support. The support staff is trained on the client's specific configuration. Global time zone help desk staffing is available, including the option for native China language support. This provides our clients with PLM system support from the same team that developed the configuration and created the user training materials.
Custom Application Development
Mercury Digital Services has a team of application developers available to create custom solutions as needed by the client requirements. This team is versed in a variety of programming languages, databases and development platforms to scale a solution best fitted to the organization’s environment. This team has been developing solutions for Mercury Marine including the patent-pending Parts Planning Application.